When requesting deletion, do not send sensitive values such as payment tokens, raw receipts, or your full user ID. For accounts linked to Apple or Google, send the request from your linked sign-in email address; if you used Hide My Email with Apple, you may use the private relay address. Your Support ID is optional and only needed if you can access it. To delete a guest or anonymous profile, include your Support ID if you can access it. You are never required to reinstall the app to request deletion.
What will be deleted
The profile, progress, wallet balance, owned items, friend relationships, and app activity records linked to your Apple, Google, or anonymous account are processed for deletion, along with KeyKey's own server-side ad-reward and purchase-verification records and any service-provider-side data that KeyKey can control. When you delete an Apple-linked account in the app, KeyKey also requests revocation of the Sign in with Apple authorization.
Records that may be retained
The minimum records needed for legal retention obligations, payment dispute response, security, and fraud or abuse prevention may be retained for the periods stated in the Privacy Policy.
How to request
Send an email to delete@keykeymobile.app with the subject "KeyKey Account Deletion Request." Include your linked Apple or Google sign-in email (including an Apple private relay address), or your Support ID (if you can access it) for a guest or anonymous profile. Your Support ID is optional — if you have already uninstalled the app or cannot find it, you can still submit the request with your linked Apple or Google sign-in email. If you can still open the app, you may also use the account deletion menu in the settings screen.
What to expect
After we verify your identity, deletion requests are typically processed within 7 business days. If further verification is needed or some records must be retained under law, we will explain the reason and the expected timeline by email.